Hi
I was disappointed when I received my Creamy coconut & Fresh cotton laundry soap because there was a hole in the bottom of the bag. The damaged bag leaked in the box and on my laundry room floor and counter. The other bag of laundry soap (Carnival) was intact.
Let me know if you need more details
Thanks
Dee McCroskey
Hey, Diane,
Thank you for bringing this to our attention. We are truly sorry to hear about the condition in which your Creamy Coconut & Fresh Cotton laundry soap arrived. We take great care to ensure our products leave our facility in perfect condition, and itâs disappointing to learn the item was damaged during shipping, which is unfortunately beyond our control.
We would never knowingly send a damaged product to one of our valued customers, and we hope this experience doesnât leave you feeling disappointed in us. If you could kindly provide a photo of the damaged item, we will promptly send a replacement for your Creamy Coconut & Fresh Cotton soap.
We sincerely hope that once weâve made this right, youâll consider changing your review to five stars. Your satisfaction is our priority, and weâre committed to ensuring a positive experience with Soapy Mtn Suds.
Warm regards,
Randolph
Soapy Mtn Suds Owner
We are addicted to the soaps and laundry soap. Love how clean my clothes get and the smell.
Keela,
Thank you so much for your wonderful feedback! Weâre thrilled to hear that youâre loving the Beast Mode Deluxe Laundry Soap and our other products. Itâs great to know your clothes are coming out fresh and clean, and that youâre enjoying the scents too!
We truly appreciate your support and look forward to serving you again soon.
Best smelling soap!
Thank you so much, Michelle, for your wonderful 5-star review! Weâre thrilled to hear that youâre loving the scent of our Oatmeal Milk and Honey Liquid Hand Soap. Itâs always great to know when our customers appreciate the care and quality we put into our products. Thanks again for your support!
I give this four stars because the soap cleans my laundry very well, but the scent doesnât stick with it as well as I would have hoped. Iâm going to try the cherry almond next because thatâs my preferred âalmondâ scent!
Hi Megan,
Thank you for your feedback and for giving our soap a try! We noticed that you ordered the normal-strength scent in the Honey Almond. You might find the double-scent version offers stronger fragrance, which could be closer to what youâre looking for. Our Cherry Almond is a popular choice, and weâre confident youâll enjoy its scent. If you have any questions or need assistance, feel free to reach out. We appreciate your support and look forward to hearing how you like the Cherry Almond!
Best regards,
Randolph Cooper (Owner)
Getting the Vampires Curse Hand Soap is fun for my kids. They have really been talking about Halloween and this soap just helps them get into the spirit even more. â¤ď¸
Thank you so much for sharing this! I'm thrilled to hear that Vampire's Curse is adding to your kids' Halloween excitement. It's always fun to see little things like soap help set the mood for the season. If they enjoy this one, they might love the rest of our Halloween collection too! Thanks again for your support!